MSOs can't stop signals to LCOs without giving three weeks' notice: TRAI

Telecom regulator issues comprehensive regulatory framework encompassing interconnection, quality of service, consumer complaint redressal regulation and tariff orders

BestMediaInfo Bureau | Mumbai | October 6, 2015

For implementation of Digital Addressable Cable TV System (DAS) currently underway in the country, the Telecom Regulatory Authority of India (TRAI) has notified a comprehensive regulatory framework encompassing interconnection, quality of service, consumer complaint redressal regulation and tariff orders.

As per the advisory, in pursuance with the Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations, 2012, dated April 30, 2015, as amended from time to time, no Multi System Operator (MSO) shall disconnect the signals of a TV channel of a linked Local Cable Operator LCO) without giving three weeks' notice to such LCO, clearly specifying the reasons for the proposed disconnection.

The regulatory framework also provides that the channels subscribed by a subscriber should not be switched off or discontinued without following the proper procedure provided in the Quality of Service Regulations for DAS. The MSOs providing cable TV services through DAS are advised not to degrade or stop or switch off any channel without following the proper procedure laid in the regulations.

The MSOs providing cable TV services are advised to ensure rectification of consumer complaints within 24 hours as per the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations, 2012, dated May 14, 2012. For adhering to the timelines provided in the regulation, spare set-top boxes may be given to the linked LCOs to ensure speedy restoration of services.

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